I have been working with clients and nurturing business partnerships for over 18 years. The portfolio of my clients includes, among others, banks operating in Poland. Therefore, I would like to share with you my subjective observations and thoughts resulting from my practical experience to date.
Let’s trust each other
Building relationships with clients is like building a friendship, and consequently the key value is TRUST. You will probably think: “What do you mean, after all, trust is not a first impression that is formed based on functioning stereotypes after only a few seconds”. And you are right! This is the difference – trust is built gradually and patiently, with hard, organic work. After all, not every acquaintance or colleague is a friend right away. A friend becomes a person whom we can always trust and on whom we can always count.
The pillars on which trust is based are mutual RESPECT and PROFESSIONAL professionalism. And going even further, respect consists of: reliability, honesty and orientation to long-term partnership. A professional Relationship Manager should be like a good football referee who does not strive to be the hero of the match. On the contrary, he/she is practically invisible and does not interfere with the players’ play, at the same time controlling the match and keeping his/her hand on the pulse all the time. And when the situation demands it, he is ready to intervene at any time and put the game on the right track.